Privacy Policy

Last Updated: January 2025

Introduction

Craftiuatelierol ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online painting school services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Information provided in contact forms and inquiries
• Course enrollment information
• Payment information (processed through secure third-party providers)

How We Use Your Information

We use the information we collect to:

• Provide and deliver our online painting courses and services
• Respond to your inquiries and provide customer support
• Send you course-related communications and updates
• Process payments and manage enrollments
• Improve our services and website functionality

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations in providing courses
• Legitimate Interests: To improve our services and communicate with you about course-related matters

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and delivering courses
• When required by law or to protect our rights and safety
• With your explicit consent

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@craftiuatelierol.world

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookies Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law. Notification will be provided within 72 hours of becoming aware of the breach, where feasible.

Third-Party Services

Our website and services may use third-party service providers for various functions, including:

• Payment processing services
• Video hosting and streaming platforms
• Email communication services
• Website analytics and performance monitoring
• Customer support platforms

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the privacy practices of our service providers to ensure they meet appropriate standards.

Data Minimization

We collect only the personal information necessary to provide our services. We do not collect excessive or unnecessary data. When information is no longer needed for the purposes for which it was collected, we securely delete or anonymize it in accordance with our data retention policies.

Your Responsibilities

You are responsible for:

• Providing accurate and current information
• Maintaining the security of your account credentials
• Notifying us of any unauthorized access to your account
• Complying with applicable laws when using our services

Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@craftiuatelierol.world
Address: Kemble St, London WC2B 4AW, United Kingdom
Phone: +442086165990

We are committed to addressing your privacy concerns and will respond to all inquiries in a timely manner.