Last Updated: January 2025
Craftiuatelierol offers the following cancellation and refund options for our online painting courses:
You may request a refund under the following conditions:
If you request a refund within 7 days of course enrollment and have accessed less than 25% of the course content, you are eligible for a full refund. Refunds will be processed within 14 business days of approval.
If you request a refund within 14 days of course enrollment and have accessed less than 50% of the course content, you may be eligible for a partial refund. The refund amount will be calculated based on the portion of the course accessed.
Refund requests made after 14 days of enrollment are considered on a case-by-case basis. Refunds may be granted in exceptional circumstances, such as technical issues preventing course access or documented medical emergencies.
To request a refund, please contact us:
The following are not eligible for refund:
In the rare event that we cancel a course, enrolled students will receive:
If you need additional time to complete a course, you may request an extension of your access period. Extension requests are subject to approval and may incur additional fees. Contact us to discuss extension options.
You may request to transfer your enrollment to a different course, subject to availability and within the refund eligibility period. Transfer requests are considered on a case-by-case basis.
If you are not satisfied with the resolution of your refund request, you may contact us to discuss your concerns. We are committed to fair and transparent resolution of all requests.
Approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method used for enrollment. Processing times may vary depending on your payment provider.
Once your refund request is approved, processing typically takes 5-10 business days. The refund will appear in your account within 14 business days, depending on your payment provider. Refunds are issued to the original payment method used for enrollment.
If the original payment method is no longer available, please contact us to arrange an alternative refund method. We may require verification before processing refunds to alternative methods.
Partial refunds may be calculated based on:
Partial refund calculations are provided in writing before processing to ensure transparency.
We understand that circumstances may arise that prevent course completion. Special consideration may be given for:
Contact us to discuss your specific situation. We are committed to fair resolution of all requests.
If you are experiencing difficulties with a course, we encourage you to contact us before requesting a refund. We may be able to provide additional support, extend access periods, or suggest alternative approaches that better meet your needs.
Sometimes, a brief pause or additional guidance can resolve concerns without needing a refund. We are committed to supporting your learning success.
If you are not satisfied with the resolution of your refund request, you may request a review by our management team. We are committed to fair and transparent resolution of all refund disputes.
For questions about refunds or cancellations, please contact us:
Email: support@craftiuatelierol.world
Address: Kemble St, London WC2B 4AW, United Kingdom
Phone: +442086165990
We aim to respond to all refund inquiries within 48 hours and process approved refunds as quickly as possible.